At SSB Kingdom, we value our customers and aim to provide quality products and reliable services. We understand that sometimes things may not go as planned, and you may need to request a refund. Our goal is to make this process simple and transparent for everyone.

Eligibility for Refunds: Refunds are applicable for specific cases where the product or service has not been used, delivered, or activated. Requests must be raised within 7 days from the date of purchase or booking. Any delay beyond this period may not be eligible for consideration.

How to Request a Refund: To start a refund process, please email our support team with your order details, payment proof, and a brief explanation of the issue. Our team will verify the request and respond within 2–3 business days with the next steps.

Processing Time: Once approved, the refund will be initiated within 7–10 business days to the original payment source. Please note that bank or payment gateway delays may slightly extend this period. You will receive an email confirmation once the refund has been successfully processed.

Non-Refundable Items: Certain items or services are non-refundable, including digital downloads, completed services, or discounted promotional packages. Refunds are also not available once a service has started or been fully delivered.

Partial Refunds: In special cases where only part of the service is affected, a partial refund or service credit may be issued at the discretion of SSB Kingdom management. This ensures fairness for both customers and our team.

Cancellations: If you wish to cancel a booking or service, please contact us before it has been processed or confirmed. Once a service is confirmed, cancellation and refund may not be possible.

Policy Changes: SSB Kingdom reserves the right to amend this Refund Policy at any time to improve customer experience or comply with updated regulations. Any such changes will be posted on this page with the revised date.

Contact Us: For refund, cancellation, or payment-related queries, feel free to reach us at 📧 ssbkingdom541@gmail.com or through the contact form on our website.